Mark Twain is quoted as saying, “The two most important days in your life are the day you are born and the day you find out why.” You may be asking, “What does finding your why have to do with being a productive leader?” Absolutely everything! When you don’t know your purpose, you live most
Read MoreCategory: Organizational
Accountability vs. Responsibility
We have all heard the words accountability and responsibility time and time again in our everyday lives, but have you ever thought about what they actually mean? Beyond what they mean, have you ever thought about what they look like put into action? Responsibility is something that can be shared with others whether they be
Read MoreTransparency in Business
There are few feelings worse than the frustration associated with knowing that someone isn’t telling you something. Within the logistics industry, and particularly for third-party logistics companies, acting as the in-between requires a great deal of transparency to promote consistent communication and to ensure that all information that is necessary is provided. At Becker Logistics,
Read MoreWinning a Customer Back
Often times, despite our efforts to retain our highly valued customers, some choose to go elsewhere to fulfill their professional needs. A customer is indefinitely important to the value of a business, and particularly within the logistics industry, winning back a customer becomes critical. The primary issue companies face is the lack of understanding behind
Read MoreThe Importance of Customer Service
Customers are the backbone of most businesses. However, every single day in every business in America, customers are walking away. Companies spend a lot of time and money securing new customers but not as much effort is spent on retaining them. Keeping a customer needs to be a team effort with a great focus on
Read More