Becker Logistics Blog Accountability vs. Responsibility

Accountability vs. Responsibility

We have all heard the words accountability and responsibility time and time again in our everyday lives, but have you ever thought about what they actually mean? Beyond what they mean, have you ever thought about what they look like put into action? Responsibility is something that can be shared with others whether they be

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Becker Logistics Blog - Winning a Customer Back

Winning a Customer Back

Often times, despite our efforts to retain our highly valued customers, some choose to go elsewhere to fulfill their professional needs. A customer is indefinitely important to the value of a business, and particularly within the logistics industry, winning back a customer becomes critical. The primary issue companies face is the lack of understanding behind

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Becker Logistics Blog cover photo - The Importance of Customer Service

The Importance of Customer Service

Customers are the backbone of most businesses. However, every single day in every business in America, customers are walking away. Companies spend a lot of time and money securing new customers but not as much effort is spent on retaining them. Keeping a customer needs to be a team effort with a great focus on

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Becker Logistics blog cover photo servant leadership

Servant Leadership

In the construction of effective managerial systems, the most critical aspect to be considered is leadership. With varying leadership styles and differing opinions on which style of leadership is most effective, there exist large amounts of controversy among individuals on all management levels. Traditionally, leadership styles are founded on increasing company and organizational growth through

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Becker Logistics Blog cover for high customer concentration

How to Face High Customer Concentration

Within the logistics industry, and particularly for freight brokers or third-party logistics companies, having a high customer concentration can pose major risks to a company’s overall growth rate and revenue. Essentially, customer concentration is a measure of the distribution of revenue within a company’s customer base. While this can yield large amounts of consistent revenue,

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