Hours:

Monday- Friday 3PM-9PM & Saturday 6am-12pm

Summary:

Plan, direct, and coordinate the activities of Tracking and Tracing. This role provides status and flow for all customers, Account Managers, Carrier Sales Reps, and Managers in a timely and efficient manner. In this role, you will assure to provide a quality service in compliance with all current applicable policies and procedures.

Job Responsibilities:

• Actively coordinate, communicate, and cooperate with sales teams and managers to understand customer expectations and identify carriers to fulfill customer needs.
• Responsible for updating all loads that are marked as afterhours loads and any other loads that may be assigned to you.
• Ensure all loads are going to pick up and deliver on time
• Utilize TMS to enter notes pertaining to each individual load. Ensure all proper documentation is in the loads
• Update ETA’s in the system according to the Tracking and Tracing SOP
• Ability to understand and follow customer specific SOPs in order to correctly handle all issues and status updates
• May have to step in and book loads:
• Get all necessary information when working the load: MC number, location, origin and destination, tractor number, trailer number, and driver information
• Negotiation with all carriers: BATNA, Bracketing
• Offer all tools to carriers when working on a load (Quick Pay, Electronic Tracking, Truck List, etc.).
• Work the TMS system and utilize the 13 step process for moving loads
• Updating tracking information on the same day to improve pickups and delivery percentages
• Assist manager to resolve problems concerning transportation, logistics and/or customer service concerns
• Collaborate with your manager to recommend process changes and process improvements that accomplish organizational goals.
• Work with management to minimize rolled loads -mitigate why we are rolling said loads and fix the issue.

Training:

• Attend daily/weekly Outward Mindset Zoom Meetings
• Complete 1 module a month on 3PL LMS
• Complete 1 HR training a month on 3PL LMS

Knowledge, Skills and Abilities:

• Sales and marketing-knowledge of principles and methods for showing, promoting and selling logistics services.
• Sandler Selling System
• Carrier Sales Service-Knowledge of principles and processes for providing carrier and personal services. This includes carrier needs assessment, meeting quality standards for services and evaluation of carrier satisfaction.
• Communication skills-speaking, listening and social perceptiveness as well as the ability to persuade others to change their minds and/or behavior
• Tolerance for change and ambiguity as the company grows
• Adequate typing and data entry capabilities
• Strong time management skills and attention to detail
• Problem solving and analytical skills
• Ability to multitask
• Ability to complete work within standard procedures, guidelines, and office policies

Leadership Skills

• Must be able to make good judgments without the benefit of others immediate counsel, and must be an exceptional problem solver
• Must be able to perform duties autonomously but always seek collaboration when necessary.
• Create an energized and exciting atmosphere.
• Ability to sell and influence others and to maintain interpersonal relationships both internally and with carriers
• Strong desire to learn in a fast-paced environment
• Self-driven personality and good business sense

• 1-2 years of supply chain, transportation, or logistics experience preferred not required
• Bachelor’s degree in sales, logistics, transportation related preferred not required
• Customer satisfactions oriented
• Accountability for you and your team
• Holding your team responsible
• Know and exercise your leadership style