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Plan, direct, and coordinate the activities of Tracking and Tracing. This role provides status and flow for all customers, Account Managers, Carrier Sales Reps, and Managers in a timely and efficient manner. In this role, you will assure to provide a quality service in compliance with all current applicable policies and procedures.

Job Responsibilities:

  • Actively coordinate, communicate, and cooperate with sales teams and managers to understand customer expectations and identify carriers to fulfill customer needs.
  • Responsible for updating all loads that are marked as afterhours loads and any other loads that may be assigned to you.
  • Ensure all loads are going to pick up and deliver on time
  • Utilize TMS to enter notes pertaining to each individual load. Ensure all proper documentation is in the loads
  • Update ETA’s in the system according to the Tracking and Tracing SOP
  • Ability to understand and follow customer specific SOPs in order to correctly handle all issues and status updates
  • May have to step in and book loads:
  • Get all necessary information when working the load: MC number, location, origin and destination, tractor number, trailer number, and driver information
  • Negotiation with all carriers: BATNA, Bracketing
  • Offer all tools to carriers when working on a load (Quick Pay, Electronic Tracking, Truck List, etc.).
  • Work the TMS system and utilize the 13 step process for moving loads
  • Updating tracking information on the same day to improve pickups and delivery percentages
  • Assist manager to resolve problems concerning transportation, logistics and/or customer service concerns
  • Collaborate with your manager to recommend process changes and process improvements that accomplish organizational goals.
  • Work with management to minimize rolled loads -mitigate why we are rolling said loads and fix the issue.


  • Attend daily/weekly Outward Mindset Zoom Meetings
  • Complete 1 module a month on 3PL LMS
  • Complete 1 HR training a month on 3PL LMS

Knowledge, Skills and Abilities:

  • Sales and marketing-knowledge of principles and methods for showing, promoting and selling logistics services.
  • Sandler Selling System
  • Carrier Sales Service-Knowledge of principles and processes for providing carrier and personal services. This includes carrier needs assessment, meeting quality standards for services and evaluation of carrier satisfaction.
  • Communication skills-speaking, listening and social perceptiveness as well as the ability to persuade others to change their minds and/or behavior
  • Tolerance for change and ambiguity as the company grows
  • Adequate typing and data entry capabilities
  • Strong time management skills and attention to detail
  • Problem solving and analytical skills
  • Ability to multitask
  • Ability to complete work within standard procedures, guidelines, and office policies

Leadership Skills

  • Must be able to make good judgments without the benefit of others immediate counsel, and must be an exceptional problem solver
  • Must be able to perform duties autonomously but always seek collaboration when necessary.
  • Create an energized and exciting atmosphere.
  • Ability to sell and influence others and to maintain interpersonal relationships both internally and with carriers
  • Strong desire to learn in a fast-paced environment
  • Self-driven personality and good business sense
  • 1-2 years of supply chain, transportation, or logistics experience preferred not required
  • Bachelor’s degree in sales, logistics, transportation related preferred not required
  • Customer satisfactions oriented
  • Accountability for you and your team
  • Holding your team responsible
  • Know and exercise your leadership style
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